An approach that focuses on the agents
At Klientel, the telemarketer, or telephone agent, is of primary concern for the company and is the key to success. The owners operate at the call centre and are in frequent, direct contact with the phone agents. Working together they create a stimulating work environment.
Through effective training and positive, continuous coaching, our agents receive the tools they need to perform. The entire management team is at their disposal to answer any questions that may arise. Naturally, our customers are also vitally important, and they can always count on our professionalism, respect and the confidentiality with which we handle the keys to our mutual success.
The responsiveness with which we recruit new, motivated staff members permits us to begin new projects on time and efficiently, thus meeting the standards of our clients.